Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please contact us at roxolanakucher@gmail.com before returning any item. Return instructions and the return address will be provided after the return request has been reviewed and approved.

If your return is accepted, we will provide the return address and shipping instructions. For returns because you changed your mind, you are responsible for arranging the return shipment and paying the return shipping costs. We do not provide return shipping labels. Please contact us before sending your item back so we can provide the correct return details. We recommend using a tracked shipping service and keeping your proof of postage.

You can always contact us for any return question at roxolanakucher@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

European Union — 14-day right of withdrawal

If your order is delivered to the European Union, you may withdraw from your purchase of eligible goods without giving a reason by notifying us at roxolanakucher@gmail.com within 14 days of delivery. You must send the goods back within 14 days after notifying us. We will provide the return address and instructions. You are responsible for arranging and paying for return shipping.

This right does not apply to goods made to your specifications or clearly personalised, such as pet portraits created from your photographs. This exception does not affect your statutory rights if an item is faulty, damaged, or not as described.

You may inspect the goods as you would in a shop. You may be responsible for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

For a valid statutory withdrawal, we will refund your payment, including the cost of our least expensive standard delivery option, within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or proof that you have sent them back, whichever comes first.

These statutory rights also apply to eligible sale items and take precedence over any conflicting terms elsewhere in this policy. Our voluntary 30-day return policy remains available for eligible items and does not limit your statutory rights.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at roxolanakucher@gmail.com.